Terms of Service

Last updated: September 24, 2026

1. Who we are

FixMyPivot is operated by FixMyPivot LLC, a Montana limited liability company ("FixMyPivot," "we," "us," or "our"). FixMyPivot is a machine-learning-powered guide for beginner and intermediate troubleshooting of center pivot irrigation systems, pumps, and related equipment. The service includes the free informational pages on our website, such as the error code pages. By creating an account or using the service, including by using those pages, you agree to these terms. If you do not agree, do not use the service. The service is offered to customers in the United States; we make no representation that it is appropriate or available elsewhere.

2. Informational only — not professional advice

FixMyPivot provides general troubleshooting information. It is not engineering, electrical, or professional repair advice, and it is not a substitute for a qualified service technician or licensed electrician. Machine-generated guidance can be incomplete or wrong. You are responsible for verifying any step before acting on it.

The free reference pages on our website, such as the error code pages, are general reference. They say what a code, a message, or an indicator light means. They are not repair instructions, they may be incomplete or wrong, and they may not match the software version on your panel. The safety instructions and warnings that came with your equipment, and your dealer, come first. Sections 3, 13, and 14 apply to those pages the same way they apply to the rest of the service, whether or not you have an account.

When you use the troubleshooting feature you are interacting with an automated artificial-intelligence system, not a human technician. Responses are generated by software in real time and are not reviewed by a person before you see them.

3. Safety and assumption of risk

Center pivot systems operate on high-voltage electricity and heavy moving machinery that can cause serious injury or death. You agree to: shut off and lock out power at the main disconnect before opening any panel or touching electrical components; attempt only work you are qualified and comfortable performing; and stop immediately and contact a local pivot service technician or a licensed electrician with agricultural experience whenever you are unsure or feel unsafe. You acknowledge that the service cannot see your equipment, cannot verify your readings, and relies entirely on the information you provide. Every step is offered as general information for you to evaluate; the decision to perform any step, and the manner in which you perform it, are yours alone.

YOU USE THE SERVICE AND PERFORM ANY PHYSICAL WORK ENTIRELY AT YOUR OWN RISK. You knowingly assume all risk of injury, death, or property damage arising from work you perform, including work you perform after consulting the service.

4. No in-person or emergency services

FixMyPivot is a software service only. We do not perform, arrange, supervise, dispatch, or accept responsibility for any in-person inspection, maintenance, or repair work, and we are not an emergency or on-call service. Nothing in these terms or in the service creates a contractor, technician, engineering, or professional services relationship between you and FixMyPivot. If your situation requires hands-on work, or requires attention sooner than you can safely wait, contact a local pivot service technician or a licensed electrician with agricultural experience.

5. Your account

You must be at least 18 years old. Keep your login credentials confidential; you are responsible for activity under your account. One account per person. If you subscribe for an agricultural operation, the people who work for that operation may use your account to troubleshoot its equipment; you remain responsible for their use and for making sure they have read section 3.

6. Trials, subscriptions, and automatic renewal

New accounts receive a free trial covering the first 24 hours after signup or 2 troubleshooting sessions (12 questions in total), whichever ends first. The app shows your remaining allowance as you go. After the trial, continued access to troubleshooting requires a paid subscription billed through Stripe.

YOUR SUBSCRIPTION RENEWS AUTOMATICALLY. A monthly plan renews every month and an annual plan renews every twelve months, at the price shown when you subscribed, charged to your payment method on file, until you cancel. You may cancel at any time at fixmypivot.com from Menu → Manage subscription, or through the billing portal link in your receipt email. Cancellation stops all future charges; access continues through the end of the period you already paid for.

Your free trial does not convert to a paid plan automatically — you are never charged unless you choose to subscribe. For annual plans we will email you a reminder before each renewal. Prices are in US dollars; where we are required to collect sales or similar tax, it is shown and charged at checkout. Except where required by law, payments already made are non-refundable, including for partial periods. If you believe a charge was made in error, email us at support@fixmypivot.com and we will look into it; any refund is at our discretion. If we change the price of your plan, we will notify you by email before the change takes effect on your next renewal, and you may cancel before then.

Referral program: your account includes a personal referral code you may share. When someone you refer starts their first paid subscription, we credit one month's value ($14.99) toward your next bill. The person you refer receives the normal free trial. Referral credits have no cash value, are not transferable, and are void where the program is abused — including self-referral or referring accounts you control. We may change or end the referral program at any time; credits already earned are honored.

7. Usage limits and fair use

Subscriptions include usage allowances designed so that normal use of the service for your own operation never runs into them: currently 12 troubleshooting sessions and 60 questions in any rolling 30-day period, and up to 25 questions in a day. A session is one troubleshooting conversation about one problem; allowances come back as they age out, not on a calendar date. The app tells you if you reach a limit. To keep the service sustainable and available for everyone, we may set and adjust these allowances; if we materially reduce an allowance included with a paid subscription, we will notify you the same way as a change to these terms (section 20). Subscriptions are for your own agricultural operation — you and the people who work for it — not for resale, shared use across a customer base, or use on behalf of third parties as a service.

8. Acceptable use

You agree not to: misuse or attempt to circumvent the service's limits or safeguards; probe, scrape, reverse-engineer, or resell the service; use the service or its output to build, train, or improve a competing product, service, or dataset; upload content you do not have the right to share; or use the service for anything unlawful.

9. Our intellectual property

The service — including its software, design, trademarks, and the troubleshooting knowledge and reference content it draws on — is owned by FixMyPivot LLC or its licensors and is protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the service for troubleshooting equipment in your own operation. No other rights are granted. The answers the service gives you are yours to act on for your own equipment, but the service and its content may not be copied, republished, resold, or systematically extracted.

FixMyPivot is an independent service. It is not affiliated with, endorsed by, or sponsored by any manufacturer of irrigation equipment. Manufacturer and product names that appear in the service are the trademarks of their respective owners. They are used only to identify equipment: the equipment you tell us you own, or, on the free reference pages, the equipment a code, message, or indicator light appears on. No manufacturer wrote, reviewed, or approved those pages.

10. Your uploads

You keep ownership of documents you upload. You grant FixMyPivot a limited license to store and process them solely to provide the service to you. You are responsible for having the right to upload what you upload.

11. Feedback and reviews

If you send us feedback, suggestions, or ideas about the service, we may use them — including by building them into the service — without restriction or obligation to you, and anything we build remains ours. If you submit a review, you grant FixMyPivot a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, display, and adapt it (with the display name you chose) for operating and promoting the service, including on our website. Reviews are published after a check for content that is abusive, off-topic, or includes personal or confidential information; we do not withhold reviews because they are critical. Editing a published review sends the new version back for the same check. You may ask us to take your review down at any time at the contact address below.

12. Copyright and takedown requests

We respect copyright. Do not upload manuals, schematics, or other material you do not have the right to share. If you believe material on the service infringes your copyright, send a notice to our designated agent that includes: your contact information; identification of the work you say is infringed; identification of the material in question and where it is; a statement that you believe in good faith the use is not authorized by the copyright owner, its agent, or the law; a statement that the information in the notice is accurate and, under penalty of perjury, that you are authorized to act for the copyright owner; and your physical or electronic signature. We remove infringing material and terminate the accounts of repeat infringers.

Our designated agent for copyright notices under 17 U.S.C. § 512, as registered with the U.S. Copyright Office's DMCA Designated Agent Directory, is: Copyright Agent, FixMyPivot LLC, 3479 Tahoe Drive, Billings, MT 59102; email support@fixmypivot.com.

If material you uploaded is removed in response to a notice and you believe the removal was a mistake, you may send our designated agent a counter-notice that includes: identification of the removed material and where it appeared; a statement under penalty of perjury that you have a good-faith belief it was removed by mistake or misidentification; your name, address, and phone number; a statement that you consent to the jurisdiction of the federal court for your district (or, if you are outside the United States, the District of Montana) and will accept service from the person who sent the original notice; and your physical or electronic signature. We may restore the material 10 to 14 business days after receiving a valid counter-notice unless the original claimant files a court action.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We specifically disclaim the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service will be accurate, complete, uninterrupted, or error-free.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FIXMYPIVOT LLC AND ITS MEMBERS, OFFICERS, AND AGENTS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR PERSONAL INJURY, DEATH, CROP LOSS, LOST PROFITS, OR PROPERTY OR EQUIPMENT DAMAGE, arising from your use of the service or from any work you perform. Our total liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim or one hundred dollars ($100).

The limitations in this section apply to all claims however arising, including negligence, and are an essential basis of the bargain between you and FixMyPivot; the service would not be offered at its price without them. Some states do not allow the exclusion or limitation of certain damages, so parts of the above may not apply to you. In that case, our liability is limited to the smallest amount permitted by law. Nothing in these terms limits liability that cannot be limited by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless FixMyPivot LLC and its members, officers, and agents from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of: work you perform on any equipment; your violation of these terms or of any law; content you upload; or injury or damage to any third party, including anyone you allow to assist you, arising from your use of the service.

16. Service changes and events beyond our control

We are always improving the service, and we may add, change, or retire features. We do not guarantee that the service will be available at all times: we are not responsible for delays or failures caused by events beyond our reasonable control, including outages of hosting, network, payment, or machine-learning providers, internet or power failures, natural events, labor disputes, or governmental action. If we discontinue the service entirely while you have paid time remaining, we will refund the unused portion of your current period.

17. Termination

You can delete your account at any time from Menu → Delete account. We may suspend or terminate accounts that violate these terms. We may also discontinue service to any account for other reasons on at least 14 days' notice by email, in which case we will refund the unused portion of any period you have paid for. Sections that by their nature should survive termination — including sections 2, 3, 4, 9, 10, 11, 13, 14, 15, 18, 19, and 21 — continue to apply after your account ends.

18. Governing law

These terms and any dispute arising out of them or out of your use of the service are governed by the laws of the State of Montana, without regard to its conflict of laws rules. Subject to section 19, any dispute that is not required to be arbitrated will be brought exclusively in the state or federal courts located in Montana, and you consent to personal jurisdiction and venue in those courts. If any provision of these terms is found unenforceable, that provision is limited or removed to the minimum extent necessary and the rest remain in full effect.

19. Disputes: arbitration and class-action waiver

Most concerns can be solved fastest by talking to us: before starting any formal proceeding, you agree to email support@fixmypivot.com describing the issue and give us 30 days to try to resolve it with you.

IF WE CANNOT RESOLVE A DISPUTE INFORMALLY, YOU AND FIXMYPIVOT AGREE THAT IT WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND YOU AND FIXMYPIVOT EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.

Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, conducted by videoconference or, if you prefer, in the county where you live; fees are allocated as those rules provide. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this section, except that a court decides whether the class-action waiver is enforceable. If the AAA is unavailable, the parties will select another established arbitration provider, or a court will appoint one. Either party may instead bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect its intellectual property. The arbitrator may award the same individual relief a court could, but may not consolidate claims or preside over any form of representative proceeding; if the class-action waiver in this section is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court under section 18. YOU MAY OPT OUT of this arbitration agreement entirely by emailing support@fixmypivot.com within 30 days of first accepting these terms, stating your name, your account email if you have one, and that you opt out of arbitration — opting out does not affect any other part of these terms. If we materially change this section 19 in the future, you may likewise opt out of that change by emailing support@fixmypivot.com within 30 days of its effective date, and the version you last accepted will continue to apply to you.

20. Changes to these terms

We may update these terms. If a change is material, we will notify you by email at the address on your account, or by a notice in the app, at least 14 days before it takes effect, and we will update the date at the top of this page. If you do not agree to a change, cancel your subscription and stop using the service before it takes effect; continued use after that date means you accept the updated terms.

21. General

These terms, together with the Privacy Policy, are the entire agreement between you and FixMyPivot regarding the service, and replace any earlier understanding. You may not assign or transfer your account or these terms; we may assign them to a successor in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver of it. Legal notices to you may be sent to the email address on your account; notices to us go to support@fixmypivot.com. You agree to receive notices, receipts, and these terms electronically, and that electronic records satisfy any requirement that a communication be in writing. These terms are written in English; any translation is provided for convenience, and the English version controls.

22. Contact

Questions about these terms: support@fixmypivot.com.