Help
Answers to the most common questions about using FixMyPivot. For anything not covered here, see the Terms of Service and Privacy Policy, or contact us below.
What FixMyPivot is
FixMyPivot is a subscription troubleshooting service for center-pivot irrigation machines. You describe what's happening — with a photo of a fault code or screen if you have one — and it walks you through beginner and intermediate troubleshooting steps for your own equipment.
Just need to know what a code means? Look it up free, panel by panel.
Getting started
- Sign up for a free trial — no card needed.
- Pick your equipment (brand and panel), so the steps match your machine.
- Ask one question at a time, and describe what you're seeing as you go.
- Send a photo of a fault code or screen when you have one — it helps pin down the exact issue faster.
The free trial
New accounts get a free trial: the first 24 hours after signup or 2 troubleshooting sessions (12 questions in total) — whichever comes first. No card is required to start, and the trial never turns into a paid plan on its own. The app shows your remaining allowance as you go.
Plans and pricing
A subscription is $14.99 a month, or $149.99 a year — about $12.50 a month billed yearly, two months free compared with paying monthly. Either plan includes 12 troubleshooting sessions and 60 questions in any rolling 30-day period. Subscriptions renew automatically until you cancel.
How to subscribe
On the website, sign in and go to fixmypivot.com/subscriptions to subscribe with a card. In the iPhone app, open the menu and tap Subscribe. In the Android app, subscribe by email: once your free trial ends, check your email for a link to subscribe.
Managing or cancelling
From Menu → Manage subscription on the website or in the iPhone app, or through the billing portal link in your receipt email — both open the same secure billing portal, where you can update your card, see upcoming charges, or cancel. Cancelling stops future charges; you keep access through the end of the period you already paid for.
Refunds
Payments already made are non-refundable, except where the law requires otherwise. If you believe you were charged in error, email support@fixmypivot.com and we'll look into it — any refund is at our discretion. There's no self-serve refund button; a person reviews every request.
Deleting your account
From Menu → Delete account in the app. Deletion is immediate, cancels any active subscription so you're not billed again, and cannot be undone. See the account deletion page for exactly what's removed and what's kept.
Safety
No. FixMyPivot offers beginner and intermediate troubleshooting help — it can't see your equipment or verify your readings, and it is not a substitute for a qualified service technician or licensed electrician. Center pivots run on high-voltage electricity and heavy moving machinery: always shut off and lock out power at the main disconnect before opening a panel or touching electrical components, and stop and call a local pivot service technician or licensed electrician whenever you're unsure or feel unsafe.
Languages
English and Spanish. Ask your question in whichever you're more comfortable with, and FixMyPivot keeps answering in that language.
Store apps
FixMyPivot is also available as an app:
Contact
Questions about anything on this page: support@fixmypivot.com.